Terms & Conditions

This site is owned and operated by IK Trading Group Ltd (hereafter referred to as “IK Trading Group”, “we” or “us”). Registered Office: Dame Gruev 12-B-6, Sliven 8800, Bulgaria. Registered number: 204528011. 

If you want to ask anything about these terms & conditions or have any comments or complaints about them, please write to us at IK Trading Group Ltd, Dame Gruev 12-B-6, Sliven 8800, Bulgaria or email us at info@cocofever.com or call us on +359 897 890 903.

Our terms and conditions comply with European legislation and are designed to ensure that IK Trading Group customers can shop on our website with confidence. We recommend that you print a copy of these terms when you make an order.

We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions posted on our website each time you order a product.

By placing an order, you agree to be bound by the latest IK Trading Group terms and conditions at the date of your order.

PRIVACY NOTICE
You can purchase with full trust by using our website, as IK Trading Group is committed to protecting the confidentiality of personal data of its customers (e.g. name, address). You disclose such data to IK Trading Group to be able to place an order and to have delivery of the goods made to the right address. Concerning the correct treatment of your personal data according to the Data Protection legislation, please read our Privacy Policy.

ACCURACY OF CONTENT
IK Trading Group has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been described in a clear and complete way. All prices are displayed inclusive of VAT.

AVAILABILITY
All products are subject to availability. If a product is out of stock, you will be unable to place it in your shopping basket. There may be occasions when the availability may be different to what is displayed on the site, e.g. when other orders have been fulfilled before yours. In this instance we will send you an email or phone you to advise you of the unavailability.

PRICES
All prices are in pounds sterling or euros (depending on your location) and include VAT at 20%. IK Trading Group reserves the right to change its pricing at any time. The price of goods purchased shall be the price set forth at the time of your order submission. Prices quoted over the phone may differ from those shown on our website. Delivery charges cannot be refunded.

PAYMENT
We accept payment by Visa, MasterCard, or American Express credit cards, PayPal and payment in cash for customers in Bulgaria. Payment by cheque is not accepted. The agreed price has to be paid in full; there is no discount for immediate payment.

RESERVATION OF TITLE
IK Trading Group retains the ownership of ordered goods until the goods have been fully paid for by you.

CONTRACTUAL WARRANTY
If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfilment of your order which can be a replacement of the product. Under normal circumstances we will replace the defective goods with a new one.

LIABILITY
IK Trading Group has established this website in a careful and professional way; if nevertheless any mistakes occur, IK Trading Group will remedy them in a prompt and proper way; liability of IK Trading Group for direct and demonstrated damages only exists by law if the damage is caused with the intention or gross negligence of IK Trading Group.

RIGHT TO WITHDRAW / INFORMATION CONCERNING THE RIGHT OF WITHDRAWAL
As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by letter, fax or email. In order to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice. Due to the nature of the product and for hygiene reasons we are unable to accept returns if the product has been opened/used, shows signs of wear and tear or the packaging has been damaged. Please note that you are liable for the delivery costs of returning the item to us.

Please send any request for withdrawal, with your details, to the following address:

Dame Gruev 12-B-6, Sliven 8800, Bulgaria

Email: info@cocofever.com

If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days. The only exception would be if the product has been opened/used, shows signs of wear and tear or the packaging has been damaged; in such a case you have to pay the loss value of the item and the delivery costs.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
We will notify you by email promptly to confirm receipt of your order. Our acceptance of your order will take place only after review of your order and a written confirmation of acceptance of your order will be sent to you via email. No contract is formed between you and IK Trading Group until this occurs.

COMPLAINTS PROCEDURE
In the unlikely event that you need to escalate a complaint to IK Trading Group Ltd there are two ways you can contact us:

By letter: Dame Gruev 12-B-6, Sliven 8800, Bulgaria
By email: info@cocofever.com

We endeavour to respond to emails within 2 – 3 working days & letters within 3 – 5 working days however, in some cases where we need to conduct some investigation it may take a bit longer.